Shiveh Co :: Support - Support Offerings

Support - Support Offerings

Shiveh Software Company offers access to various products support. Shiveh offers three levels of support programs for each product including the Premium support, First grade support and the Second grade support.

Select a product to view its available support offerings.

Seraj - Client / Server
Radsan AVL Center - Client/Server
Web Base Systems

Terms & Conditions

Seraj Support Programmes	Premium	First Grade	Second Grade
Remote Response During Business Hours	Immediate	2 Hours After Being Informed	4 Hours After Being Informed
Remote Response During Off Hours	Yes	Not Available	Not Available
Periodic Visits	6 Times Per Year	4 Times Per Year	2 Times Per Year
Providing Backups from Software and Data	Yes	Yes	Yes
Maximum Time for Fixing Important Bugs	24 Business Hours	2 Business Days	4 Business Days
Maximum Time for Fixing Ordinary Bugs	2 Business Days	4 Business Days	8 Business Days
Consulting via Telephone	Yes	Yes	Yes
Attendance in Place	4 Hours After Being Informed	24 Hours After Being Informed	72 Hours After Being Informed

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Radsan Support Programmes	Premium	First Grade	Second Grade
Remote Response During Business Hours	Immediate	2 Hours After Being Informed	4 Hours After Being Informed
Remote Response During Off Hours	Yes	Not Available	Not Available
Periodic Visits	6 Times Per Year	4 Times Per Year	2 Times Per Year
Providing Backups from Software and Data	Yes	Yes	Yes
Maximum Time for Fixing Important Bugs	3 Business Hours	6 Business Hours	24 Business Hours
Maximum Time for Fixing Ordinary Bugs	24 Business Hours	2 Business Days	4 Business Days
Consulting via Telephone	Yes	Yes	Yes
Attendance in Place	4 Hours After Being Informed	24 Hours After Being Informed	72 Hours After Being Informed

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Web Base Support Programmes	Premium	First Grade	Second Grade
Remote Response During Business Hours	Immediate	2 Hours After Being Informed	4 Hours After Being Informed
Remote Response During Off Hours	Yes	Not Available	Not Available
Periodic Visits	6 Times Per Year	4 Times Per Year	2 Times Per Year
Providing Backups from Software and Data	Yes	Yes	Yes
Maximum Time for Fixing Important Bugs	2 Business Hours	4 Business Hours	6 Business Hours
Maximum Time for Fixing Ordinary Bugs	3 Business Hours	6 Business Hours	24 Business Hours
Consulting via Telephone	Yes	Yes	Yes
Attendance in Place	4 Hours After Being Informed	24 Hours After Being Informed	72 Hours After Being Informed